Privacy Policy

Effective Date: 2025-01-01

At Seguin Water Damage Restoration Pros, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit our website or contact us for water damage restoration services in Seguin, Texas. By using our website or services, you agree to the practices described here.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your water damage when you call us, fill out a form, or request a quote.

We also collect some information automatically when you browse our website. This can include your IP address, browser type, device type, pages you visit, and the time you spend on our site. We use this to understand how people find and use our website.

How We Use Information

We use your contact details to respond to your request, schedule an inspection or service, provide an estimate, and keep you updated about your project. We may also use your information to send you service-related messages or follow up on work we performed.

We use website usage data to improve our site, make it easier to find, and ensure it works well on all devices. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.

We may also use third-party services for scheduling, messaging, or payment processing. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed for them to perform their services.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software, payment processors, or insurance companies when you ask us to work with them.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In all cases, we share only what is necessary and take steps to protect your privacy.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

If you would like us to delete your information, you can contact us using the details below. We will honor your request unless we are required by law to keep certain records.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and using reputable third-party providers.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us directly.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict how we use your data.

To exercise any of these rights, contact us by phone or email. We will respond within a reasonable timeframe and may need to verify your identity before making changes.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date.

We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.

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